For trial orders, we collect payment at the time an exchange is created. However, this charge is still fully refundable if you choose to return the items from your trial.
Articles in this section
- I was charged for my trial order but have decided to return it.
- Did you receive the return for my trial order?
- Is the trial timeframe from the day it ships or when I receive it?
- Can my groomsmen all use the free trial to make sure the fit is right?
- Can I get a free exchange on my trial order?
- What if I want to compare different fit types in my trial order?
- What if I want to compare colors in my trial order?
- Can I add another item to my trial order?
- I need more time to decide, can I keep my trial order for longer?