Our return reminders are sent out based on the status of the pre-paid return label in the FedEx system. If you did not use our pre-paid return label to return your items, or if you believe you have received a return reminder in error, please contact us via our website or use the following methods to get in touch:
Articles in this section
- Can I get a return label to send my order back?
- Do you ship my exchange before receiving my return?
- I didn't receive a return label for my return/exchange.
- I need to return an order but it's been more than 30 days since I received it.
- Can I get separate labels for an order with multiple boxes?
- Can I return or exchange items from multiple orders?
- Where do I drop off my return/exchange?
- I received a return reminder but I'm waiting to compare the sizes with my exchange.
- I received a return reminder email but sent all my items back already
- Did you receive my return?