Thankfully, none of our facilities have been directly impacted by COVID-19, our production facilities and fulfillment center are open and operating. However, as with most business out there, our fulfillment is currently understaffed causing some minor delays.
- Will my order be delayed? No, we are currently not experiencing delays in our inventory deliveries or shipping/fulfillment services. You can expect your order to ship within 48-72 business hours of being placed (excluding weekends) and transit times range from 5-10 business days on average. We have tools to flag orders that have rapidly approaching event dates and will reach out to you if there will be an issue delivering your order on time or if we think you need to purchase expedited shipping.
- Get suited up from home! We highly encourage all customers to take advantage of our suite of online services that allow you to find the same great fit in the comfort of your own home:
- Our Free Trial is available to anyone who would like to check out the quality and fit for FREE Only pay for what you decide to keep, always free returns/exchanges.
- Our Fit Finder is over 80% accurate so finding your size online has never been easier. We are also standing by to help with any of your sizing questions via email and phone. See our contact options below.
- Our Group Coordination tool allows you to get your entire group suited up without stepping out of your house. You get a real-time view of the ordering progress and we’ll take care of the rest.
- For the first time, we're offering Virtual Fittings. Book a time to chat with one of our stylists via Google Hangouts and get answers to all of your style, fit, and logistics questions!
- Is that package safe to touch? The WHO has answered that question for us. They’ve made it clear that it is safe to handle a package, even if it comes from a place where the virus has been reported.
- What if my wedding or event has been postponed/canceled? We understand with health concerns around travel and group gatherings that weddings and special events may be postponed or canceled. We are extending our normal 30 day return/exchange policy to any customers that are impacted by postponements or cancellations due to COVID-19, please contact us if you require assistance with a return or exchange extending beyond the 30 day time frame. *All items must be unworn, unaltered and tags attached.
This is an evolving situation and we are monitoring it closely to ensure we are in touch with any client whose ship date is impacted. We will continue to update our FAQs as new information becomes available.
We value you and are here to make your shopping experience as stress-free as possible. Our Customer Care associates are available to answer any questions you may have over phone or email at (773) 303-6006 or firstname.lastname@example.org.